As we move toward 2030, we are entering the most intense technological revolution our industry has ever seen. The pace of change in information technology is no longer linear — it is exponential. Artificial intelligence (AI) will increasingly influence the decisions made by our leaders, our administrators, and the rising generation of businesswomen and men who are stepping into leadership earlier than ever before. For those approaching retirement, or for current administrators preparing to...

You’ve probably seen the movie trilogy Back to the Future (1985-1989-1991) starring Christopher Lloyd as Dr. Emmett Brown and Michael...

Successful businesses of the future will need to rely on solid customer service processes. In an industry where relationships still...