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George Russell
Aug 27, 20213 min read
How Will Your People Take Care of Your Customer? It’s T.E.A.M. (Work)
Here is the inescapable reality: your front-line employees are the direct link between your company and your customers. To achieve your...
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Jim Henderson
Jul 6, 20213 min read
The Customer-Centric Dealership of 2030?
When you look at a dealership website today, what does a customer see? They see sections for equipment (new & used), parts, service,...
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