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Daniel Surprenant
- Oct 7
- 3 min
Anticipating the Dealership of the Future
You’ve probably seen the movie trilogy Back to the Future (1985-1989-1991) starring Christopher Lloyd as Dr. Emmett Brown and Michael...
27 views0 comments
Bill Hoeg
- Sep 14
- 3 min
Got Engagement?
I often see the lack or fear of delegation when working with dealers. Usually, it’s because the owner/leader is a “Doer” and feels it...
17 views0 comments
Shane Waldemar
- Aug 3
- 4 min
5 Service Department Communication Bottlenecks & How to Fix Them
Note: Shane Waldemar, general manager at Dealer Information Systems (DIS) wrote this article in collaboration with MAC, based on their...
14 views0 comments
Shane Waldemar
- Jun 3
- 4 min
5 Key Questions to Help Assess Opportunities for Automation in Service
Note: Shane Waldemar, general manager at Dealer Information Systems (DIS) wrote this article in collaboration with MAC, based on their...
54 views0 comments
Russ Green
- Apr 11
- 3 min
What’s the Distance From Your Boardroom to Your Breakroom?
Remember when your dealership was a stand-alone operation? The distance from your boardroom to the breakroom was measured in feet. Now ...
54 views0 comments
Luke Sheppard
- Jan 30
- 3 min
Execute & Innovate Part 1: 5 Tips for Process Improvement
“We sell tractors. We fix them. We collect the money.” This was the insight I received from a seasoned iron peddler upon my first visit...
9 views0 comments
George Russell
- Dec 21, 2021
- 2 min
Challenge for 2022: Build a 2nd Machine Age Dealership
Rapid changes create both risk and opportunity. Your dealership is impacted by big changes in technology, the workforce and higher...
21 views0 comments
George Russell
- Aug 27, 2021
- 3 min
How Will Your People Take Care of Your Customer? It’s T.E.A.M. (Work)
Here is the inescapable reality: your front-line employees are the direct link between your company and your customers. To achieve your...
5 views0 comments
Jim Henderson
- Jul 6, 2021
- 3 min
The Customer-Centric Dealership of 2030?
When you look at a dealership website today, what does a customer see? They see sections for equipment (new & used), parts, service,...
5 views0 comments