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Bill Hoeg
Jul 184 min read
Championship Coaching
In C.S. Lewis’s Narnia book series, The Lion, the Witch and the Wardrobe, Mr. Beaver is telling the four children about the Great Lion,...
26 views0 comments
Zach Hetterick
Jun 124 min read
How to Engage a Disengaged Employee
As published in Farm Equipment Magazine's May 2024 Issue Nothing is more frustrating than when an employee quits, and a team member tells...
20 views0 comments
Russ Green
May 26, 20233 min read
Flying Your Dealership to New Heights
Have you ever seen the cockpit of a commercial airplane and noticed the instrument cluster that the captain and co-pilot monitor? Most...
350 views0 comments
George Russell
Dec 28, 20223 min read
Think Like a Pilot for Stability & Sustainability
The Leadership Lessons theme for 2023 is how to build stable and sustainable dealerships that adapt to accelerating change. The...
34 views0 comments
Daniel Surprenant
Oct 7, 20223 min read
Anticipating the Dealership of the Future
You’ve probably seen the movie trilogy Back to the Future (1985-1989-1991) starring Christopher Lloyd as Dr. Emmett Brown and Michael...
46 views0 comments
Russ Green
Apr 11, 20223 min read
What’s the Distance From Your Boardroom to Your Breakroom?
Remember when your dealership was a stand-alone operation? The distance from your boardroom to the breakroom was measured in feet. Now ...
164 views0 comments
Russ Green
Oct 8, 20213 min read
Drive a Culture of T.E.A.M. Work to Stay Customer Centered as Generations Change
How will your people take care of your customer? It’s T.E.A.M.-Work!” This was the title of last month’s Leadership Lesson that linked...
41 views0 comments
Daniel Surprenant
May 30, 20213 min read
7 Step Customer Service Process — Creating the Right Culture & Attitudes
Successful businesses of the future will need to rely on solid customer service processes. In an industry where relationships still...
12 views0 comments