Articles & Videos

Flying Your Dealership to New Heights

Have you ever seen the cockpit of a commercial airplane and noticed the instrument cluster that the captain and co-pilot monitor? Most...

Think Like a Pilot for Stability & Sustainability

The Leadership Lessons theme for 2023 is how to build stable and sustainable dealerships that adapt to accelerating change. The...

Anticipating the Dealership of the Future

You’ve probably seen the movie trilogy Back to the Future (1985-1989-1991) starring Christopher Lloyd as Dr. Emmett Brown and Michael...

What’s the Distance From Your Boardroom to Your Breakroom?

Remember when your dealership was a stand-alone operation? The distance from your boardroom to the breakroom was measured in feet. Now ...

Drive a Culture of T.E.A.M. Work to Stay Customer Centered as Generations Change

How will your people take care of your customer? It’s T.E.A.M.-Work!” This was the title of last month’s Leadership Lesson that linked...

7 Step Customer Service Process — Creating the Right Culture & Attitudes

Successful businesses of the future will need to rely on solid customer service processes. In an industry where relationships still...