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In Turbulent Times, Seek Stability by Adapting and by Seizing Opportunities
The current downcycle will test dealer leaders, particularly newer untested leaders and managers, who must also deal with the turbulence...
George Russell
Nov 9, 20243 min read
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Championship Coaching
In C.S. Lewis’s Narnia book series, The Lion, the Witch and the Wardrobe, Mr. Beaver is telling the four children about the Great Lion,...
Bill Hoeg
Jul 18, 20244 min read
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How to Engage a Disengaged Employee
As published in Farm Equipment Magazine's May 2024 Issue Nothing is more frustrating than when an employee quits, and a team member tells...
Zach Hetterick
Jun 12, 20244 min read
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Flying Your Dealership to New Heights
Have you ever seen the cockpit of a commercial airplane and noticed the instrument cluster that the captain and co-pilot monitor? Most...
Russ Green
May 26, 20233 min read
353 views
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Think Like a Pilot for Stability & Sustainability
The Leadership Lessons theme for 2023 is how to build stable and sustainable dealerships that adapt to accelerating change. The...
George Russell
Dec 28, 20223 min read
34 views
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Anticipating the Dealership of the Future
You’ve probably seen the movie trilogy Back to the Future (1985-1989-1991) starring Christopher Lloyd as Dr. Emmett Brown and Michael...
Daniel Surprenant
Oct 7, 20223 min read
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What’s the Distance From Your Boardroom to Your Breakroom?
Remember when your dealership was a stand-alone operation? The distance from your boardroom to the breakroom was measured in feet. Now ...
Russ Green
Apr 11, 20223 min read
165 views
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Drive a Culture of T.E.A.M. Work to Stay Customer Centered as Generations Change
How will your people take care of your customer? It’s T.E.A.M.-Work!” This was the title of last month’s Leadership Lesson that linked...
Russ Green
Oct 8, 20213 min read
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7 Step Customer Service Process — Creating the Right Culture & Attitudes
Successful businesses of the future will need to rely on solid customer service processes. In an industry where relationships still...
Daniel Surprenant
May 30, 20213 min read
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